Return & Refund Policy

Return & Refund Policy

Return Window

All return requests must be initiated within 2 days of delivery. Requests made after this period will not be eligible for consideration.

Eligibility for Returns

To ensure the highest quality for our customers, every product undergoes a thorough quality inspection prior to delivery. Consequently, returns are strictly limited to the following circumstances:

  • Damaged Goods: If the item is found to be defective or damaged upon arrival.
  • Incorrect Shipments: If you receive an item different from the one you ordered.

Please note: We do not accept returns for correctly shipped items, customer ordering errors or change-of-mind requests.

Condition for Returns

To be eligible for a return, the item must be in the exact condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. A valid receipt or proof of purchase is required for all requests.

How to Initiate a Return

To start a return process, please contact our support team at contact.hardwaredepot@gmail.com.

  • Provide your order number and clear photographic evidence of the damage or the incorrect item.
  • If your return is approved, we will provide instructions on how and where to send your package.
  • Unauthorized Returns: Items sent back to us without prior authorization will not be accepted or refunded.

Damages and Issues

Please inspect your order upon reception. If you find the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exchanges

The most efficient way to ensure you get what you need is to return the damaged or incorrect item once approved. Once the return is processed, you may place a separate order for the new item.

Refunds

Upon receipt and inspection of your returned item, we will notify you of the approval status. If approved, the refund will be automatically issued to your original payment method. Please allow time for your bank or credit card provider to process and reflect the transaction.